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🤝 Help Center

Rbajee Help Center — Solutions for Every Issue We're Here for You

From account setup to payment issues, game rules to bonus queries — the Rbajee support team is always ready to help.

Forgot Password Deposit Not Received Withdrawal Issues Where's My Bonus? Account Blocked
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~3 mins
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24/7
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Satisfaction Rate
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📂 Support Categories

What do you need help with?

Choose the category that matches your issue. Each section includes detailed guides and solutions to common problems.

Account

Issues with registration, login, passwords, and profile settings.

18 Guides
Deposits & Withdrawals

Payment issues, balance queries, and transaction verification.

24 Guides
Bonuses & Promotions

Questions about bonus claims, turnover requirements, and promo codes.

15 Guides
Games & Betting

Questions about game rules, Sports Betting, and lottery.

20 Guides
Security

Account security, 2FA, and identity verification (KYC).

12 Guides
Mobile App

App downloads, installation, and technical troubleshooting.

8 Guides
VIP & Loyalty

VIP levels, points system, and exclusive perks.

10 Guides
Responsible Gaming

Setting limits, self-exclusion, and getting support.

6 Guides
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📞 Contact Us

Talk to Us

Our expert team is always on hand for any issue. Choose the support channel that works best for you.

Live Chat

The best option for instant help. Average response time is just 3 minutes. Support is available in both Bengali and English.

Online Now
Start a Chat
Email Support

For complex issues, document submissions, or detailed complaints, send us an email. We typically respond within 4–6 hours.

Response Within 4–6 Hours
Send Email
Telegram Support

Join our official Telegram channel for quick questions and the latest updates. You'll also find new offers and announcements there.

Active 24/7
Join Us on Telegram
❓ Frequently Asked Questions

Browse by Category

Opening an account on Rbajee is quick and easy — just 3 simple steps: (1) Click the "Register" button, (2) Enter your mobile number and password, (3) Verify with an OTP. That's it! Your account will be ready in under 2 minutes, with no documents required.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number. You'll receive an OTP — use it to reset your password. The entire process takes under 2 minutes. Your new password must be at least 8 characters long.

No. Each mobile number can only be linked to one account on Rbajee. Attempting to create multiple accounts may result in all of them being suspended and your balance forfeited. If you're having trouble with an existing account, please contact support before opening a new one.

KYC is not required for standard transaction amounts. However, if you wish to withdraw more than ৳50,000 per month or access VIP status, KYC verification is mandatory. Simply upload a photo of your National ID (NID) or passport. Verification is completed within 24 hours and you'll be notified once done.

First, check your payment SMS or app to confirm the transaction was successful. If the payment went through but your balance hasn't updated after 15 minutes, contact us via live chat with your Transaction ID (TxID). Our team typically resolves this within 10 minutes. Never submit a deposit twice.

bKash and Nagad withdrawals typically arrive within 5–15 minutes; Rocket may take 8–20 minutes. During peak times (e.g. Friday nights or before Eid), it can take up to 1–2 hours. Bank transfers take 1–2 business days. If you've been waiting more than 30 minutes, contact support with your TxID.

If this happens, contact support right away. During deposits, the Rbajee system automatically fills in the correct merchant number, so errors are unlikely. However, if you accidentally sent funds to the wrong number, reach out to support with your transaction ID and a screenshot — we'll do our best to help.

Standard accounts can withdraw up to ৳50,000 per day via bKash or Nagad. KYC-verified accounts can withdraw up to ৳1,00,000. VIP members may have even higher limits depending on their tier. For larger amounts, bank transfer is recommended.

Your first deposit after registration automatically earns you a 100% welcome bonus — up to ৳10,000. No bonus code needed. The bonus will appear in your wallet as soon as the deposit is made. A specific wagering requirement must be met before the bonus can be withdrawn.

Wagering requirement refers to the total amount you need to bet before a bonus can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in bets before the bonus becomes withdrawable. You can track your wagering progress from your account dashboard. Slots generally help you meet the requirement faster.

Yes. If you'd rather not meet the bonus wagering requirements, you can cancel the bonus from your dashboard. Keep in mind that cancelling the bonus will also forfeit any winnings earned from it. Only your original deposit balance will be kept.

If a game session on Rbajee is interrupted — due to lost internet or any other reason — simply reload the game and it will resume exactly where you left off. If a server error occurs mid-game, your bet amount is automatically refunded to your wallet. For any issues, contact support with a screenshot of the game screen.

If a match is cancelled, postponed, or decided by walkover, the full stake is returned to your wallet. In an accumulator bet, if one leg is cancelled, that leg is marked as "void" and the remaining legs are settled accordingly.

Pre-match betting means placing a bet before the match starts. Live betting means wagering in real time while the match is in progress. On Rbajee, Live Betting odds update every minute. Live odds are generally slightly lower, as there is less uncertainty about the outcome once the game is underway.

Change your password immediately and contact us via live chat. We'll place a temporary lock on your account and investigate any suspicious activity. Enable 2FA (two-factor authentication) — it's your best line of defence. Rbajee will never ask for your password or OTP via SMS or phone.

Go to Dashboard → Settings → Security → and turn on "Two-Factor Authentication". You'll receive an OTP on your mobile with every login. Even if your password is compromised, no one will be able to access your account. We strongly recommend all users keep 2FA enabled.

No, never. Rbajee and our support team will never ask for your password, OTP, bKash PIN, or banking details — by phone or email. If you receive any such call or message, it is a scam. Report it to us immediately through our official channels.
rbajee
📱 Quick Guide

Quick Fixes for Common Issues

  • Can't log in: Reset your password. Check that Caps Lock is off. Verify your internet connection.
  • OTP not arriving: Wait 1–2 minutes. Check your network signal. Click "Resend".
  • Page Not Loading: Clear your browser cache. Try a different browser. Make sure VPN is turned off.
  • Bet not accepted: Make sure you have sufficient balance. Place your bet before the match kicks off.
  • Winnings Not in Wallet: Refresh the page. Wait a few minutes.
  • App crashing: Update the app. Restart your device. Reinstall if needed.
📖 Learn More

Rbajee Help Center — Complete Guide

Minor hiccups can happen on any online platform — what matters is getting them resolved quickly. rbajee's Help Center was built for exactly this reason — so you never have to face a problem alone.

What Makes Rbajee Support Different?

Many online platforms claim to offer support, but when you actually need help, no one is available. rbajee— that's not something you'll find here. Our support team consists of trained Bangladeshi staff who understand and resolve issues in Bengali with ease. Even at 2 AM, someone will always be available on chat.

Our average response time is just 3 minutes. That means when you send a message in chat, a real person (not a bot!) will reply in under 3 minutes. Complex issues may take a little longer, but you'll always get the help you need.

What to Do Before Contacting Support

rbajee's Help Center receives thousands of questions every day. Take a moment to browse this page first — your answer may already be here. Most common issues (password reset, delayed deposits, bonus queries) are covered in this FAQ.

If you still can't find a solution, have the following ready before contacting support: your registered mobile number, a brief description of the issue, and — if it's payment-related — your transaction ID. This helps us resolve things much faster.

Account Security — Important Reminders

Online Scams & Fraud rbajee's name to scam people. Stay alert. The real rbajee We will never ask for your password, OTP, or mobile banking PIN. Never share this information with anyone.

  • Only use the official website and app.
  • If you receive a call from an unknown number claiming to be "rbajee support", hang up immediately.
  • Watch out for fake rbajee pages on social media — always check whether the page is verified.
  • Use a strong password and never share it with anyone.

Responsible Gaming Support

rbajee— a dedicated section of the Help Center focused on responsible gaming. We believe playing for entertainment and addiction are two very different things. If you feel gaming is having a negative impact on your life — whether you're spending more time or money than intended — please use our responsible gaming tools.

From your account dashboard, you can set a daily budget limit, activate self-exclusion (blocking yourself for a set period), and enable a cooling-off period. All these features are free and can be turned on at any time. Learn More Responsible Gaming page.

Please note: Our support team is always ready to help. Before reaching out, check the FAQ on this page — most issues are resolved right here. For full details on rules and terms: Terms & Conditions।

📊 Support Performance

A snapshot of our support quality

Live Chat Satisfaction 96%
Resolved on First Contact 88%
Email Resolution Rate 99%
Resolve Payment Issues 97%
User Retention Rate 94%
4.8/5
Avg. Support Rating
3 Minutes
Avg. First Response
2
Support Language
50+
Support Specialist
📚 Popular Guides

Most-Read Guides

Account
Step-by-Step Guide to Creating a New Account

A step-by-step guide to registering on Rbajee with your mobile number in just 2 minutes.

Read Guide
Payment
Complete Guide to Making Your First Deposit via bKash

Steps to send money directly from the bKash app to your Rbajee wallet.

Read Guide
Bonus
How to Claim Your Welcome Bonus — Step by Step

Terms and wagering requirements for claiming a 100% bonus on your first deposit — and how to meet the turnover.

Read Guide
Security
Enable 2FA to Secure Your Account

A simple guide explaining what two-factor authentication is and how to set it up.

Read Guide
Games
Aviator Crash Game: A Beginner's Guide

How to play, when to cash out, and how to manage your budget.

Read Guide
App
Rbajee Mobile App Download & Setup

Step-by-step guide to installing the app on Android and iOS, plus solutions to common technical issues.

Read Guide
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Couldn't find a solution? We're here to help!

Rbajee's expert support team is available 24/7, every day of the week.

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